FAQs
How do I find my purchase or workshop?
Find Your Purchases by Clicking the Orange 'Access Purchases' button in the top right corner of my website.
Phone: Located in drop-down menu
Or, Scroll to the bottom footer of ANY of my pages and find a direct login link to every Workshop, Membership, or 5 Day Tapping Challenge
I’m not a therapist or practitioner, can I come to your EFT workshops?
Of course! The majority of my students do NOT carry a license or hold a degree in Psychology.
The only workshops with prerequisites are the Level 3 Workshop and Trauma Workshop. Students need to be certified EFT Practitioners before attending this.
I want to be a Level 3 Expert Practitioner but I trained in Level 1&2 atEFTUniverse. Can I train with you?
Yes! I have trained hundreds of students in Level 3 who come from not only EFTUniverse, by ACEP, Evidence-Based EFT, and EFTInternational (via a different trainer than me). If this is you, sign right up to Level 3.
If you got your certification through another organization (besides the 4 lsted above) please email me. You can enroll in my Level 3 Certification after completing my Level 1&2 online workshop.
If you have questions email me at jackie@theeftmasterclass.com
How do I update or change my credit card? My card was declined, what do I do?
If your card was denied or has been changed, you will need to update and refresh your card number to allow future payments to process:
Click 'Access Purchases' in top right corner of site
Sign in and Click 'Account Settings'
Click ‘Payment’
‘Add New Payment Method’ and Delete old card numbers by clicking and removing them
Then, head back and Click 'Subscriptions'
Click each Active Subscription and Click > Payment Method to Update the New Payment Information
Watch video tutorial below.
What if I still can’t find my workshop after searching under DIGITAL PRODUCTS under my account?
Scroll down to the footer of any page on my site. Find the name of your course. Click it and login. Make sure to use the email address in which you enrolled.
If you enrolled in a LIVE workshop before 2023: All workshop info was sent via email from jackie@theeftmasterclass.com. Check your Spam or Promotions Folder on Gmail.
If you enrolled in Content Creation for Healers in 2023: Look for the email I sent on February 5, 2023, with your steps to access the digital version of your course.
How long do I get access to courses?
For life! Unless otherwise stated, all digital courses include lifetime access to your current modules.
Do you have a discount for returning students?
If you have already attended a workshop, you can attend that SAME workshop for a discount rate when I offer it live again.
For example, if you have been to an Inner Child Training and want to attend the upcoming Inner Child cohort, I will give you a discounted code to attend the live cohort.
Price of live cohort attendance varies by workshop.
Email me if interested.
How do I cancel a subscription (monthly/annual charge).
Cancel a monthly or annual membership anytime through your Account.
You won’t be charged again BUT you will maintain access to the portal through the end of your term (month or year).
To cancel (and not be charged again):
Click Account (top right or dropdown via phone)
Scroll down on Account bar and Click Account Settings
Click Subscriptions
Click Monthly Membership
Click the red Cancel Membership button
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